Client Intake And Experience Specialist For Family Law Firm

Job Description

Job Ttitle: Client Intake And Experience Specialist For Family Law Firm

Company: Berenji & Associates


Description: We’re a boutique family law firm serving high-net-worth clients, seeking a Client Intake & Customer Experience Specialist to serve as the first point of contact for prospective clients and a key player in ensuring a high-quality experience for everyone who interacts with our firm. This position can be remote or in person. We offer a generous bonus structure, room for growth, and a full benefits package. If you have a background in sales or customer service, are great on the phone, and thrive in fast-paced, people-focused environments, we’d love to hear from you. About the Role: • Full-Time • Location: Pasadena (Hybrid/On-site availability preferred) • Compensation: $50-85,000 DOE + generous performance-based bonuses • Benefits: Full medical, dental, vision, paid holidays and vacation, 401(k) match, and more Responsibilities: • Be the first voice and face of our firm: respond quickly and warmly to inquiries via phone, email, and website • Manage the intake process from start to finish: qualify leads, schedule consultations, follow up consistently • Convert qualified leads into paying clients with empathy, clarity, and confidence in our firm’s services • Maintain lead tracking systems and ensure no opportunity slips through the cracks • Conduct check-ins with existing clients and follow up with former clients to ensure satisfaction and gather feedback • Provide a white-glove experience at every touchpoint—both for prospective and current clients • Collaborate with our legal and operations team to ensure smooth handoffs and client transitions Qualifications: Who You Are: • A natural communicator—warm, articulate, and persuasive, especially over the phone • Sales-minded with a track record of converting leads or closing deals (legal sales/intake experience a plus) • Highly organized, responsive, and detail-oriented • Able to multitask and prioritize in a fast-moving environment • Tech-savvy and comfortable using CRM tools, Google Workspace, and communication platforms • Emotionally intelligent—you know how to talk to people going through stressful life transitions • A team player who wants to grow with a mission-driven, values-based law firm Bonus Points For: • Experience in a law firm or professional services environment • Familiarity with Clio software • Previous work in high-touch customer service or client success roles About Company: We’re a boutique family law firm that caters to high-net-worth clientele. We care deeply about our clients, our team, and the work we do. This role is critical to our continued success and growth, and we’re looking for someone who’s ready to take ownership, bring energy, and grow with us long-term. We generously reward those who take pride in their work and contribute value to the firm. We value work-life balance. For the right candidate, there is room to grow into a larger, possibly full-time role with full benefits package.

Salary: $50000 – 85000 per year

Location: Pasadena, CA

Date: Fri, 27 Jun 2025 22:31:22 GMT


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