Web & Contact Center Representative

Job Description

Job Ttitle: Web & Contact Center Representative

Company: Sentara Health


Description: We are seeking a Web and Contact Center Representative to join our team at Sentara.In this role, you will respond to community-based inbound calls and web inquiries, providing information and services through Sentara’s web and interactive call center platforms. You will deliver exceptional customer service by offering accurate, timely, and helpful information to consumers.The representative will also produce and maintain tracking and monitoring reports, ensure data accuracy and accessibility, and manage consumer databases to support efficient operations.This is a full-time remote position that requires reliability, dependability, and a commitment to maintaining your assigned work shift.Healthcare setting experience is preferred for this position.EducationHigh School Graduate or Equivalent (Required)Certification/LicensureNo specific certification or licensure requirementsExperienceMinimum 3 years of call center experience (required)Experience handling community-based inbound calls (preferred)Prior work experience in a healthcare setting (preferred)Proficiency with data entry and maintaining accurate consumer databasesExperience producing tracking, monitoring, and performance reportsStrong written and verbal communication skills with a customer-focused approachReliable and dependable with consistent attendance and adherence to assigned work shiftAbility to manage multiple priorities in a fast-paced environment while maintaining accuracyWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 – $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 – $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Salary:

Location: Norfolk, VA

Date: Tue, 12 Aug 2025 03:09:51 GMT


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