Law Firm – Site Supervisor

Job Description

Job Ttitle: Law Firm – Site Supervisor

Company: IST


Description: About IST Management:
IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.Position Summary:
The Site Supervisor will support the Site Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.Key Responsibilities:Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.Provide leadership and direction to team members, including scheduling, task delegation, and performance oversightEnsure production quality standards, turnaround times, and client SLAs are consistently metTrain, coach, and mentor team members to enhance skill development and service quality.Support and step in for the Site Manager as needed, including attending client meetings and reportingMaintain accurate documentation, including job logs, time records, and productivity reportsTroubleshoot issues with equipment, workflow, and client needs to maintain smooth operationsMonitor inventory of supplies and coordinate with vendors or management for replenishmentFoster a professional, service-oriented environment that aligns with IST’s values and client expectationsWhat We Offer:Competitive salary and benefits packageOpportunities for advancement and professional growthPaid training and skill developmentDynamic and team-focused work environmentHourly Compensation: $22.00-$24.00 USD per hour, depending on production experienceResponsibilitiesThis direct hire role is for a Site Supervisor.Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements * Litigation scanning and high volume printingManage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectationsMonitor staff performance and provide on-the-job training, coaching, and support to maintain high service standardsServe as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolutionEnsure team adherence to established procedures and protocols for handling confidential and time-sensitive materialsCoordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptionsAssist the Site Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfactionQualificationsRequirements:Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferredPrevious supervisory or team lead experience strongly preferredExcellent organizational and multitasking skillsProficiency with scanning and imaging systems and standard office equipmentStrong customer service and communication skillsAbility to work Monday–Friday within a shift range of 8:00 AM – 7:00 PMHigh school diploma or equivalent required; additional education or certifications a plus * Must have access to reliable transportation

• Professional appearance and demeanor
• Lifting up to 55 pounds
• Must be able to pass a drug screening and background checks

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Salary: $22 per hour

Location: Saint Louis, MO

Date: Fri, 08 Aug 2025 06:26:42 GMT


Read More…