Amazon Connect Developer

Job Description

Job Ttitle: Amazon Connect Developer

Company: Donato Technologies Inc


Description: Greetings from Donato Technologies Inc.
We have an immediate opening with my client.

• Position: Amazon Connect Developer
• Location: Delaware, New Jersey ,and Plano TX
• 1-year duration
• Day One Onsite

Job Qualifications
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
o Strong understanding of Amazon Connect’s integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
o Experience with Amazon Connect’s API’s and SDK’s
o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
o Experience with AWS Security best practices.

• CRM Integrations and 3rd Party Integrations

o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
o Experience with CRM API’s and data models
o Good to have experience integrating with WFM systems like Verint.
o Strong programming skills using Java, Spring Boot
o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Required Experience

• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform

Srujana Marpu
Technical Recruiter
+1 2147380410

Salary: $60 per hour

Location: Plano, TX

Date: Sat, 15 Mar 2025 08:48:13 GMT


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