Associate Director of Quality for Government Programs – Remote

Job Description

Job Ttitle: Associate Director of Quality for Government Programs – Remote

Company: UnitedHealth Group


Description: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The UnitedHealthcare Government Programs Stars Quality team is accountable for achieving high quality performance across clinical, pharmacy, patient experience, health outcomes and operational metrics for Medicare, Medicaid, and dual special needs plans. As an Associate Director of Clinical Quality on the national Government Programs CAHPS, HOS and Ops team, you will be accountable for supporting and continuously improving existing programs and helping to design new approaches to improve customer service and health plan experience using CAHPS data analytics and survey tool insights. This role will work cross functionally with our reporting, operations, digital, analytics, clinical, and other strategic leads. You will develop and manage tracking and monitoring of KPIs and any additional metrics that measure CAHPS performance. You will work to define solutions, expanding on existing product and operational experience to create a better member and provider experience resulting in better health outcomes for our members.The position requires someone with solid analytical capabilities, project/program management discipline, experience collaborating across teams, leading within a matrixed environment, and a passion for delivering delightful customer experiences.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Manage complex projects from beginning to end in a self-directed manner, using innovative approaches to solve problems and develop solutions
• Develop and implement strategic and operational project plans to achieve quality targets
• Influences or provides input to forecasting and planning activities using research and trends as justification
• Balance existing, established program processes and structure with launching new and innovative components coordinating with key partners
• Make fact-based decisions to support program enhancements, and work prioritization
• Update project management documentation including program briefs, project plans, postmortem documentation for key stakeholder visibility
• Eager, curious and willing to learn, stretch to take on new responsibilities
• Establish solid relationships with relevant internal and/or external stakeholders (e.g., customer service operations; OptumRx, product, benefits, providers, Optum Health) to review survey insights, operational performance and identify opportunities for continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 5+ years of experience which includes experience in any of the following: Consumer Experience Improvement and/or Project Management
• 3+ Operations and program management experience; implementing and monitoring new campaigns and channel partnerships
• 3+ Experience presenting program objectives, process, and performance in multiple settings
• 3+ years of higher level proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
• 3+ years of experience synthesizing and interpreting data to drive improvement initiatives and measure outcomes

Preferred Qualifications:

• Experience with large customer service organizations, preferably within Health Care
• Experience with CMS Stars interventions, design, and implementation; preferably CAHPS/HOS focused
• Experience with Experience Design
• Knowledge of Medicare, healthcare administrative data (medical claims, enrollment, provider data)
• Demonstrated relationship building skills with internal and practice teams to drive goal alignment
• Ability to effectively prioritize and execute tasks while under pressure in a highly changing environment
• Digital strategy and design experience
• Logical and efficient, with keen attention to detail
• Self-motivated and demonstrates an innate ability to absorb new concepts, technical frameworks

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Salary: $110200 – 188800 per year

Location: Eden Prairie, MN

Date: Sat, 09 Aug 2025 22:45:30 GMT


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