AVP, Consumer Bank Product Owner – Web

Job Description

Job Ttitle: AVP, Consumer Bank Product Owner – Web

Company: Synchrony


Description: Job Description:Role Summary/Purpose:Synchrony continues to build a world class digital bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle.This AVP, Consumer Bank Product Owner – Web leads the website implementation of new features and enhancements to our consumer bank servicing and account opening platform. They report directly into the VP, Consumer Bank Digital Strategy and Delivery.Our Way of WorkingWe’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities:Act as the Agile Product Owner for the teamOwn/manage the product strategy and roadmap of Synchrony Bank’s servicing and account opening web platformOversee and lead the wing-to-wing product development lifecycle including build, test, launch, and adoptionWork with the Agile Development Team and Scrum Master to lead backlog refinement sessions, story pointing, iteration planning and support release planningCoordinate and lead user acceptance testing (UAT) for releasesGather market intelligence, competitive insights and user VOC – Translate these findings into business strategies and create detailed user stories/requirementsOwn all “run the engine” functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, and morePartner with key stakeholders such as Strategic Initiatives, Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlogWork closely with our Consumer Bank Product Owners to create a unified digital customer experienceWork closely with legal and compliance on any changes to the site, ensuring all disclosures are up to dateWork with internal and external UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performancePartner with the Consumer Bank Digital Analytics team to closely monitor and understand usage patterns and utilize tools such as Adobe AnalyticsKeep all product documentation up to datePerform other duties and/or special projects as assignedQualifications/Requirements:Bachelor’s Degree or, in lieu of a degree, a high school equivalent and 8+ years of digital marketing in the credit card industry.4+ years of digital, web and/or mobile product management (experience within financial services or a regulatory environment preferred.)Must work East Coast hoursDesired Characteristics:Experience within financial services or a regulatory environmentExperience with Agile (work or trained) and/or SAFe (Scaled Agile Framework) in a Product Owner roleHighly driven and self-motivatedStrong communication skills (verbal and written)Passion for learning about new technologies and identifying ways to drive innovationExcellent analytical and presentation skillsAbility to influence across all leadership levels in a matrix environmentStrategic thinker with proved driver of actionable plans that drive business resultsStrong project management experience with a record of delivering on time and across functionsStrong digital proficiency, including experience launching new products and capabilitiesExperience leading large cross-functional virtual project teamsGrade/Level: 11The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family Group: Marketing

Salary: $90000 – 155000 per year

Location: Chicago, IL

Date: Sat, 17 May 2025 04:32:38 GMT


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