Family Law Receptionist

Job Description

Job Ttitle: Family Law Receptionist

Company: OConnor Family Law


Description: Front Desk Champion Wanted: Be the Voice, the Vibe, and the Vital Link at O’Connor Family Law! Position: Receptionist Location: Westborough, MA (we have another office in Hanover as well) Schedule: Full-time, Monday-Friday, 8:30 a.m. – 5 p.m. Do you light up a room (even over the phone)? Do people tend to describe you as the person who “just makes everything easier”? Are you the type of person who takes pride in being the reason everyone’s day runs smoothly? If you’re finding yourself nodding your head yes, keep on reading! We’re not just hiring a receptionist. We’re hiring a first-impression champion, a calm-in-the-storm communicator, and an above-and-beyond kind of person who believes that no task is too small when the mission is big. About Us: At O’Connor Family Law, we’re not looking to just “do” family law; we are looking to CHANGE the way it’s done. Our work is high-stakes and deeply personal. We fight for clients going through some of the most difficult moments of their lives, and we do it with a combination of strategy, compassion, and relentless drive. We believe every person deserves to feel seen, heard, and respected. And that starts with their first call to our front desk. What’s in it for You: • A team that’s got your back and will help you grow • A positive, supportive work environment where you’re seen and appreciated • Possibility for internal advancement and room for growth with a mission-driven, expanding firm • 401(k) with match • QSEHRA Health Reimbursement Benefit • Student Loan Reimbursement • Paid time off (sick, holiday, and vacation) • Inclusion in firm-sponsored community engagement events and social events Ready to Join a Firm that Feels Like Home? We’re not just hiring a receptionist. We’re hiring the heart of our office. Apply Now with your Resume AND brief Cover Letter that: (1) Tell us why you’re the perfect fit for this role and our firm, and (2) Shows us a bit about your personality and how it fits into our values of CHANGE. Please Note for Recruiters: We are only accepting applications directly from candidates for this position. We kindly ask that recruiters and agencies do not contact our team regarding this role. Unsolicited outreach may impact your ability to work with us on future opportunities. Responsibilities: Some of what you’ll be Responsible for: • Being the warm, welcoming first voice that people hear, both on the phone and when they walk into our office • Managing a busy multi-phone system and direct calls appropriately • Obtaining the base information to allow for initial conflict checks and to inform our Intake Team of an incoming call from a potential new client • Greet all people with professionalism, empathy, and positivity • Keeping our office environment organized, efficient, calm, and clean • Handling income and outgoing mail, and deliveries in accordance with our internal procedures • Supporting attorneys and staff with administrative tasks when needed • Accepting payments over the phone or in person • Explaining answers to frequently asked questions • Setting up the conference room for any client-focused meeting • Reviewing retainer balances and assisting with refresh requests • Taking initiative to solve problems, improve systems, and make things better • Assisting with invoicing responsibilities • Calendaring important events and setting up alerts and reminders • Recording information and overseeing our CRM accuracy Qualifications: You’re a Fit if You: • Have experience doing front office or engaging in customer service excellence (legal industry knowledge is a plus, but not required) • Are an exceptional communicator (friendly, clear, calm, and confident) • Can juggle multiple tasks without dropping the ball (or your smile) • Take initiative, stay organized, and always follow through • Believe no job is beneath you, and every job is worth doing well • Love helping others and making people feel cared for • Are obsessed with details, punctuality, and getting it right the first time • Can take what you learn in one situation and apply the same logic to another About Company: Values: C.H.A.N.G.E. Courageousness: Life unfolds in proportion to your ability to face fears, stand up for what is right, and to inspire change. Sometimes, someone else needs you to be courageous for them so they can find the strength in themselves. Honesty: We don’t just tell people what they want to hear. The truth isn’t always the easiest, but not telling it destroys trust. Ambitiousness: We shoot for the stars and never settle for being just good enough. The goal for massive improvement is to try to be just 1% better every day. Navigator: Our goal is to be like a lighthouse that continues to shine and guide others through the rough waters to safety. Growth: We possess a never-ending drive to push ourselves and those around us to continuously improve personally, professionally, and emotionally. Empowerment: When you change the way you think, you change your future. We cannot empower someone to do or be something; we can only give them the tools to empower themselves to reach their goals.

Salary:

Location: Westborough, MA

Date: Wed, 02 Jul 2025 22:13:58 GMT


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