Family Resource Coordinator (Remote)

Job Description

Job Ttitle: Family Resource Coordinator (Remote)

Company: New England Donor Services


Description: Company DescriptionCome join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 – 2024!Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country.Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.Job DescriptionA qualified candidate for this role must have prior OPO experience approaching families for both Organ & Tissue donation.Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you!The Family Resource Coordinator (FRC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FRC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation via telecommunication. The Family Resource Coordinator fulfills a call schedule that provides coverage to the entire NEDS service area.FOCUS AREAS/ESSENTIAL JOB FUNCTIONS – ALL LEVELS:

• Fulfills an on-call schedule of 12-hour shifts, including some weekends and holidays.
• Must be able to work a remote 12-hour on-call shift.

• Current shifts available 12:00pm – Midnight Eastern Time Zone

During orientation you will have day/evening shifts depending on trainer availabilityNext available orientation start date is September 2, 2025 – on site in Waltham, MA * Calls referring hospitals to obtain more information to assess potential for a preliminary discussion and/or approach.

• Approaches for donation on new and open referrals at hospitals to offer donor families the opportunity for organ and tissue donation.
• Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
• Advocates for donation while being respectful of cultural and/or religious beliefs.
• Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
• Completes all required documentation regarding approach and authorization.
• Provides initial follow up to donor family after donation.
• Carries out other duties as deemed appropriate by the Sr, Director, Family Services, Manager, Family Services or designee.

Administrative:

• Participates in required meetings and trainings if not responding to a case.
• Checks email at least daily unless on planned benefit time.
• Completes assigned trainings within defined timelines.

QualificationsA qualified candidate for this role must have prior OPO experience approaching families for both Organ & Tissue donation.KNOWLEDGE, SKILLS & ABILITIES – ALL LEVELS:

• Sustainment Technique / Dual Advocacy: The ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation and to advocate for donation while being respectful of individual family circumstances.
• Clinical Knowledge: Ability to conduct and document medical/social histories.
• Computer & Application Literacy: Skilled in Word, Excel, Outlook, email and the ability to learn NEDS’ internal systems including, but not limited to, True North, SharePoint.
• Interpersonal and Communication Skills: Ability to communicate openly and effectively with all members of hospital and NEDS teams.
• Intellectual Discipline: Ability to critically think, problem solve, and work productively both independently and as a team participant.
• Task Management Skills: Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.

EDUCATION & EXPERIENCE :

• Previous OPO experience approaching families for Organ and Tissue donation is required.
• Bachelor’s degree in social work, health sciences or related field; or equivalent experience in another OPO.
• Experience in hospice care, bereavement counseling, crisis intervention or social work preferred.
• Previous hospital experience preferred.
• Spanish and/or Portuguese language proficiency preferred

Certificates, Licenses, Registrations

• CPE, CLS, or Social Work License preferred

What You’ll Be a Part Of:You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Inclusive Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!Compensation is determined based on work experience and transferable skills, with the range starting of $70,0000 – $75,000, higher for directly relatable experience.This is a fully remote position, must be available for week long onsite orientation in Waltham, MA.Additional InformationHIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.Hear from some of our employees at www.neds.org/careers

Salary: $70000 – 75000 per year

Location: Waltham, MA

Date: Wed, 16 Jul 2025 22:46:08 GMT


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