Information and Communications Technology (ICT), Management Associate, G7 – UNCDF New York, USA

Job Description

Job Ttitle: Information and Communications Technology (ICT), Management Associate, G7 – UNCDF New York, USA

Company: United Nations Development Programme


Description: Summary of key functions:

• Implementation of ICT strategies and introduction/implementation of new systems and technologies
• Ensure the effective functioning of the UNCDF network, hardware and software packages
• Effective Networks administration
• Web Site / Intranet development & maintenance
• Provision of administrative support, asset management
• Facilitation of knowledge building and knowledge sharing

1. Ensure implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

• Compliance with UNDP corporate ICT management policies and technology standards, guidelines and procedures for the UNCDF technology environment, ensuring the users ICT needs are fully met.
• Elaboration of internal policies and procedures on the use of ICT
• Development and update of the UNCDF ICT annual plan.
• Representation of UNCDF in inter-departmental information-related meetings with Bureau for Management Services (BMS)/Information and Technology Management (ITM) and advice to Senior Management on ICT developments, UNDP Content Collaboration Architecture and ICT System issues.
• Updated knowledge on technological innovations through self-study, ICT publications and technical activities; identification and introduction of emerging and relevant IT practices and technologies to UNCDF staff.

2. Provide technical infrastructure (Hardware and Software) maintenance and support focusing on the achievement of the following results:

• Installation of Hardware & Equipment, setup & maintenance of software packages, effective troubleshooting and help desk.
• Provision of equipment maintenance & support, acquisition of hardware / supplies as needed.
• Assistance to all UNCDF teams with video conferencing arrangements and meetings technology support.
• Maintain UNCDF’s ICT Infrastructure including setting up of desktop applications, communications software & virus – malware protection software.
• Liaison with BMS/ITM on technological issues including upgrades, system backup functions, adopting new software and hardware standards and technologies.
• Liaison with BMS/GO (General Operations) on asset management issues.

3. Ensure efficient networks administration and provision of administrative support focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access from mobile devices.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives through local and cloud solutions. Organization of off-site (Cloud) storage of backups.
• Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
• Administration and monitoring of UNCDF’s network and file server to provide a stable and responsive environment.
• Support to UNCDF internet/intranet, including occasional uploading of information, giving user’s rights to staff, setting up e-mail addresses.
• Preparation of hardware/software requirements and provision of technical specifications and information on best options in both local and international markets, review of quotations and bids; preparation of requisitions and submission to Procurement unit.
• Maintenance of an up-to-date inventory of hardware, software and ICT stock of supplies and spare parts in cooperation with OOD.

4. Ensures web site development and maintenance focusing on achievement of the following results:

• Development, maintenance and update of Intranet pages working in coordination with all the divisions and Directorate. Ensure all web presences meet corporate/branding specifications.
• Alignment with the UNDP Intranet corporate standards, Introduction and development of the Share Point technology

5. Ensure facilitation of knowledge building and knowledge sharing in UNCDF focusing on achievement of the following results:

• Maintenance of a training and user guides library in UNCDF and recommend ICT skills and resources; maintenance of staff training profiles.
• Organization of internal ICT trainings and coordination of external training for UNCDF staff on ICT new technologies.
• Provision of technical induction to new UNCDF staff; advice to staff on skills development
• Synthesis of lessons learned and best practices in ICT areas.
• Sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Organization.Supervisory/Managerial Responsibilities: NoneCompetenciesCoreAchieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.Cross-Functional & Technical competenciesThematic Area Name DefinitionBusiness Direction & Strategy – Strategic Thinking

• Develop effective strategies and prioritized plans in line with UNDP’s mission and objectives, based on the systemic analysis of challenges, opportunities and potential risks; link the general vision to reality on the ground to create tangible targeted solutions; learn from a variety of sources to anticipate and effectively respond to both current and future trends; demonstrate foresight.

Information Management & Technology – IT Continuity and Disaster Recovery

• Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.

Business Direction & Strategy – Risk ManagementIdentify and organize action around reducing, mitigating and proactively managing risks.Business Management- Project Management

• Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.

Information Management & Technology

• Ability to manage quality of IT services. ISO 9001, 20000. Certification in ITIL desirable.

Information Management & Technology – IT Security Management

• Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.

Keywords

• ICT Strategy Implementation.
• Network Administration.
• Hardware and Software Maintenance.
• Project Management.
• Problem Solving.

Required Skills and ExperienceEducation:

• Secondary education is required with formal training in IT systems, business software and/or web-based applications. Or
• A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
• Certifications in CCNA, MSCA, MCSE or MCP are an asset.

Experience:

• Minimum of 7 years (with high school) or 4 years (with bachelor’s degree) of progressively responsible experience is required in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages and experience in web design.
• Excellent knowledge of Microsoft Operating Systems and Office productivity suite is required.
• Knowledge of MS SharePoint; hands-on experience in problem identification and resolution of industry standard hardware platform is desired.
• Proven experience and skills in telecommunications facilities such as e-mail (Outlook), facsimile, audio and video conference facilities/equipment is desired.
• Prior experience working with or within UN agencies, multilateral development organizations, or public-sector institutions is highly desirable.
• Experience in LAN Infrastructure and Internet connectivity upgrade is desired.
• Demonstrated experience in facilitating internal ICT and external training on ICT new technologies is an advantage.

Languages:

• Fluency in English is required.
• Working knowledge of another UN official language would be an asset.

DisclaimerUnder US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Salary:

Location: New York

Date: Fri, 20 Jun 2025 03:34:52 GMT


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