Library Services Assistant, Arts Library

Job Description

Job Ttitle: Library Services Assistant, Arts Library

Company: Yale University


Description: Essential Duties1. Serves as a primary source of information on established procedures and policies for staff and patrons. 2. May perform a range of public and technical services functions. 3. Oversees, instructs, revises, the work or coordinates work activities of staff. 4. Provides research assistance to patrons and staff in writing and at reference desk. 5. Interviews patron to determine scope and depth of request. Identifies and resolves problems. 6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases. 7. Acquires library material that has been recommended by patrons or librarians. 8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects. 9. Performs functions incidental to library activities.Required Education and ExperienceSix years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of experience and education.Weekend Hours Required?OccasionalEvening Hours Required?OccasionalDuration TypeRegularWork WeekStandard (M-F equal number of hours per day)Drug ScreenNoHealth ScreeningNoBackground Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.Searchable Job FamilyLibraryExternal Gateway Posting Date22-May-2025Total # of hours to be worked:37.5Position Focus:Provides support for public services and operational functions including serials maintenance, print/electronic reserves, Scan and Deliver, management of student staff, oversight and security of the library space, reference referrals, and other service desk duties at the Haas Arts Library.Assists faculty, students, staff, and visitors in the use of resources in person, by phone, email, and other forms of communication. Represents the department, understands the complexities of a large research library, and clearly articulates policies and procedures to patrons and other library staff. Troubleshoots problems with patron accounts and refers problems to library management as necessary. Processes requests for Access Services functions, including Eli Express, Resource Sharing, and Voyager retrievals. Creates and updates documentation for department workflows and policies. Assists with accurate collection and recording of library statistics; enters and retrieves data from spreadsheets and databases.Coordinates and assists with receiving deliveries, reserving spaces within the Arts Library, and supporting maintenance of current library access information online and onsite. Acts as primary coordinator for the Arts Library Course Reserves service processing requests and supporting faculty, staff, and students with accessing reserve materials.Routinely assesses policies and procedures to ensure efficiency. Resolves patron questions about library fines and fees. Continues to deepen understanding of Arts Library collections and services through training opportunities provided; stays current as changes occur. Exercising independent judgment, interviews library patrons to determine scope and depth of requests, then responds to or refers requests for appropriate action. Refers patrons to librarians for further research assistance using a triage system. In coordination with Team Leaders, organizes and executes stacks maintenance projects: facilitating LSF transfers, shifts, etc.Serves on the Arts Library Special Collections (ALSC) service desk and provides back-up as needed, including but not limited to breaks and both unexpected and planned staff absences. Creates and updates confidential patron records. Monitors the use of materials and instructs readers in procedures designed to prevent theft or damage. Provides support for ALSC archival program, including but not limited to assisting with archival processing, creating preliminary inventories, and assisting with research in archival collections to support reference queries and exhibition preparation. May be required to assist with disaster recovery operations, serve on department or library committees, and perform other departmental support duties.Physical RequirementsAbility to push loaded book trucks; carry packages, boxes, or books up to 35 pounds; reach high shelves with step stools and ladders and bend down to low areas. Ability to stand or sit for scheduled hours and tolerate dust. Occasionally work in an environment with mildew present.Preferred Education, Experience and Skills:Degree in an art, theater, architecture, design, or related field, or is a practitioner in one or more of these areas. Experience with art, architecture, or theater library collections. Reading ability of a foreign language, preferably non-Western European.Posting DisclaimerThe intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.Compensation GradeLabor Grade DBargaining UnitL34 – Local 34 (Yale Union Group)Supervisory OrganizationLibrary – Haas Arts LibraryTime TypeFull timeWork Days/Hours (Other than Standard)Monday: 8:30am-5pm, Tuesday-Thursday: 9:30am-6pm, Friday: 8:45am- 5:15pm (37.5 hrs), flexible based on departmental needs.Weekend/Evening Hours Required: Occasionally as needed
Summer/Intersession Hours: Monday-Friday, 8:45am-5:15pmRequired Skill/Ability 1:Proven commitment to delivering high-quality, responsive, and friendly customer service, with the ability to lead by example. Strong interpersonal, communication, and collaboration skills, with a focus on fostering positive relationships with colleagues and patrons alike.Required Skill/Ability 2:Ability to efficiently perform tasks in a busy, fast-paced library or public service environment while maintaining accuracy and attention to detail despite frequent interruptions. Demonstrated ability to articulate policies, procedures, and regulations, and handling interactions with the public while under pressure using skill, tact, and professionalism.Required Skill/Ability 3:Strong ability to work independently, using initiative and sound judgment without direct supervision. Direct and monitor work of student employees. Quick to learn new programs and technologies, with troubleshooting skills for resolving issues with software and equipment, such as computers, copiers, printers, and scanners.Required Skill/Ability 4:High proficiency with office equipment (e.g., scanners) and software (MS Office, Adobe, web browsers like Chrome, Firefox, Safari). Experience with library-related applications including Aeon, Ares, ILLiad, Voyager, Canvas, and a solid understanding of library catalogs, databases, and integrated library systems.Required Skill/Ability 5:Evidence of reliability, punctuality, diligent performance, logical and systematic approach to work with excellent organizational skills. Proven ability to work cooperatively with colleagues and the public. Ability to prioritize work, handle complex work assignments accurately, and solve problems effectively.NoteYale University is a tobacco-free campusWage RangesClick to see our Wage RangesWork ModelOn-siteHealth RequirementsCertain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Salary:

Location: Yale, MI

Date: Sat, 24 May 2025 01:50:12 GMT


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