Program Manager Tech 2, Marketing Enablement – (Hybrid – Seattle, WA)

Job Description

Job Ttitle: Program Manager Tech 2, Marketing Enablement – (Hybrid – Seattle, WA)

Company: Nordstrom


Description: Job DescriptionThe Program Manager Tech 2 on the Marketing Enablement team will be responsible for leading the delivery and execution of cross-functional initiatives and organizational priorities across both Nordstrom and Rack, as well as planning and prioritizing requirements, driving alignment between multiple teams, identifying and tracking risks, and clearly communicating impacts, decisions, and updates to stakeholders.This position is part of the Nordstrom Enterprise Media team which is responsible for marketing deployed through Email, App Push, Direct Mail, In-App, Affiliate, SEO, and Paid Search channels.This role forms the connective tissue between technical and strategic teams, collaborating with Email Development, Data Analysts, Data Engineering, CRM, Brand Marketing, Loyalty Marketing, Lifecycle Marketing, and Product to deliver against our key priority of Customer-led marketing.The right candidate…Has a proven track record of bridging gaps between business and technical stakeholdersConfidently engages with stakeholders at all levels and effectively manages stakeholder expectationsProactively seeks out information and resources to drive outcomesDemonstrates agility and sound judgment amid uncertaintyA day in the life…Lead and manage the entire lifecycle of marketing offer programs, from inception to launch and ongoing optimization.Gather and analyze business and technical requirements for new marketing offers.Own the definition of technical requirements and refine tickets for intake from business partners.Ensure technical solutions meet business needs and objectives, and identify when net new work is needed if they do notOwn intake and management of strategy requests (Email, App Push, In-App, Direct Mail) and stewarding required tasks and efforts to appropriate teams across Unpaid marketing channels.Work cross-functionally, up- and down-pyramid to remove blockers for teams to deliver against deadlines.Articulate solution tradeoffs where needed to inform solution designClearly communicate customer and business impact of technical decisions to strategic stakeholdersProactively identify and mitigate business risks; document issues via incident reportsOwn the JIRA templates and workflows required to enable ticket creation and management for initiatives; collaborate with stakeholders to optimize ongoing deliveryProvide platform and process expertise to inform high complexity solutioning discussions within tech stack (e.g. TreasureData CDP, Salesforce Marketing Cloud, LiveRamp, Innervate, etc.)Drive SLA discussions with partners to set expectations and manage team workload capacityCollaborate with cross-functional teams (Email Development, Data Analysts, Data Engineering, CRM, Brand Marketing, Loyalty Marketing, Lifecycle Marketing, Product) to support business priorities and maximize performance of marketing campaignsPrioritize projects and programs based on strategic importance, resource availability, and business impact in partnership with Marketing leadershipScale impact of solutions by favoring automation over manual work; find workable short-term solutions while ensuring long-term enablers are prioritized appropriatelyYou own this if you have…3+ years of experience across digital marketing, analytics, technology3+ years in Program Management with demonstrated success in delivery of successful initiatives and programsAbility to adhere to strict and aggressive deadlines, managing multiple priorities at onceAbility to lead a team informallyExpertise in Martech solutions (Salesforce, Innervate, CDP, LiveRamp)Expertise in backlog management using program management tools (Jira, Confluence)Ability to offer creative technical solutions to address business challengesWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points…The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .© 2022 Nordstrom, IncCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Washington: $121,500-$188,500 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

Salary: $121500 – 188500 per year

Location: Seattle, WA

Date: Fri, 11 Apr 2025 23:12:27 GMT


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