Web & UX Design Specialist

Job Description

Job Ttitle: Web & UX Design Specialist

Company: Massachusetts Trial Court


Description: The Massachusetts Department of Public Health (DPH) is seeking a motivated Web and UX Design Specialist within the Communications Office. You will play an essential role in shaping a high-impact, user-focused digital experience for one of the most visited public health websites in the Commonwealth. This position champions a seamless and accessible web presence, ensuring that content is clearly written, thoughtfully organized, and aligned with the highest standards of readability, accessibility, and responsiveness. Through strategic use of the Drupal CMS and tools like Google Analytics, you will turn complex health information into engaging, easy-to-navigate web content that helps diverse audiences find the resources they need, including during public health emergencies and high-traffic moments.This is a dynamic opportunity for a design-minded communicator who values clarity, usability, and digital equity. You will collaborate closely with public health experts, contribute to campaign strategy, and ensure that every web interaction reflects the Department’s mission and brand. Whether enhancing accessibility for users with disabilities or optimizing for search engine performance, your work will directly impact the public’s ability to access critical information when it matters most. As a core member of a supportive, mission-driven team, you will stay at the forefront of UX trends and digital communication practices in government.Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Lead the development, maintenance, and continuous quality improvement of the Department’s website using the Drupal content management system, ensuring a user-friendly and accessible digital experience.
• Serve as the primary point of contact for all emergency and after-hours web content updates related to emerging public health threats, critical information alerts, and breaking news.
• Apply advanced knowledge of Drupal’s technical features and image tools to structure content logically and incorporate branded campaign imagery across diverse page types.
• Monitor and troubleshoot website functionality, including resolving broken URLs and addressing back-end issues that hinder access to content.
• Utilize Google Analytics to perform behavioral analysis, identify user navigation patterns, and make data-informed recommendations to enhance the user experience.
• Implement and maintain compliance with all applicable digital accessibility standards (including WCAG), using leading testing tools and techniques to ensure inclusivity.
• Collaborate with internal subject matter experts to create and revise content aligned with the Mass.gov style guide, and manage the review and approval process for publication.
• Develop and maintain web content using plain language principles, ensuring clarity and readability for a wide range of public audiences.
• Strategize, design, and maintain campaign-specific web pages and coordinate content repurposing for social media platforms to support broader communication efforts.
• Contribute to departmental communications planning, participate in team meetings and cross-functional workgroups, and support the management of intranet content and internal initiatives.

Required Qualifications:

• Proficient in all aspects of the Drupal content management system, with the technical expertise to troubleshoot broken links and resolve back-end website issues.
• Skilled in using Google Analytics for behavioral mapping and data analysis to inform continuous website improvement and user experience optimization.
• Knowledgeable in search engine optimization (SEO) strategies and web accessibility standards, including screen reader compatibility and WCAG compliance.
• Demonstrated ability to write and edit web content using plain language principles, with excellent communication skills and attention to detail.
• Experienced in managing content for social media platforms and aligning messaging across digital channels to support public health campaigns.
• Strong organizational skills, including the ability to assemble, format, and present information using charts, graphs, tables, and reports.
• Adaptable and responsive to feedback, capable of identifying user needs and making timely, strategic updates to web content.
• Committed to staying current with best practices and emerging trends in web writing and digital communications, especially within the public sector.
• Able to work independently and under pressure, including availability for emergency and after-hours updates during public health events.
• Proven ability to follow and give clear instructions, exercise sound judgment, manage confidential information with discretion, and collaborate effectively with colleagues and stakeholders.

Preferred Qualifications:

• Proven experience with UX design.
• Knowledge of standards of digital accessibility.
• Demonstrated writing and editing skills.

DPH Mission and Vision:The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.Learn more and share a one-pager on DPH and what we do: |Pre-Hire Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visitEducation, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the .For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:I. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*III. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.**Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics?An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Salary:

Location: Boston, MA

Date: Thu, 31 Jul 2025 05:37:40 GMT


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